Elena Vasquez
COO · Lumis Group
"Cross-functional alignment used to take three weeks of meetings. Now I run a council session, share the brief with each team lead, and we're aligned in two days. The agents do the synthesis work I used to do in back-to-back calls."
Lumis Group's operations decisions touched five departments simultaneously. Getting aligned buy-in required weeks of sequential meetings, during which the context and the urgency degraded.
Elena began using NeuroAgent to pre-synthesise cross-functional perspectives before alignment meetings, feeding each team's constraints and priorities into the council session as context.
A network redesign decision that would previously have taken four weeks to align cross-functionally was closed in under three days, with documented rationale all five departments signed off on.
Lumis Group manages logistics operations for mid-market retailers across three regions. Every major operational decision — routing changes, supplier shifts, technology upgrades — touched Finance, Operations, Commercial, Technology, and People simultaneously.
"The decisions weren't hard," Elena says. "The alignment was hard. I was spending three to four weeks on calls where I was essentially re-explaining the same trade-off to each stakeholder in the language they cared about."
Elena's insight was that the Council could do that translation work for her. Before any major cross-functional decision, she now runs a council session where she explicitly inputs each team's constraints: Finance's margin requirements, Technology's technical debt position, Commercial's pipeline commitments.
"The Synthesiser agent produces a perspective that holds all those constraints at once. The Risk Assessor tells me which stakeholder's concern is most structurally valid. I take that into the alignment meeting with a brief that already speaks each team's language."
The proof of concept came with a warehouse network redesign affecting four distribution centres. Previously, a decision of that scale would have required four weeks of sequential stakeholder management. Elena ran a council session, produced a three-page brief with each team's key concern addressed, and circulated it before a single meeting was scheduled.
"Two of the five teams signed off by email. The other three needed one meeting each. We closed the decision in eleven days instead of four weeks — and the brief became the change communication document."
Elena has since formalised the approach into Lumis's operating model. Any decision with cross-functional impact above a defined scope threshold now requires a council brief before the alignment process begins.
Key takeaways
- Cross-functional alignment cycle reduced from 3 weeks to 2 days
- First-pass cross-departmental sign-off rate improved by 80%
- ~12 back-to-back stakeholder calls eliminated per major decision
- Warehouse network redesign closed in 11 days instead of 4 weeks
- Council brief doubles as the change communication document
Frequently asked questions
Questions about how Elena and Lumis Group used NeuroAgent.